1. Before you buy
Before a charge is made, checkout will state the price, currency, plan duration, trial conditions, renewal terms and cancellation route. The payment provider and its terms will be identified before payment details are submitted.
PAYMENTS /REFUNDS
Cancellation & Refund Policy
Clear cancellation and refund terms for any paid HostRecap plan.
2. Cancellation
You can stop automatic renewal through the account route shown at checkout or by emailing billing@hostrecap.com. We do not require a telephone call, sales conversation or survey to cancel. Cancellation stops the next renewal while paid access normally continues until the current billing period ends.
3. Fourteen-day satisfaction guarantee
For an initial paid HostRecap plan, you may request a full refund within 14 calendar days of the first charge. Email billing@hostrecap.com from the purchase address with Refund request in the subject.
We aim to acknowledge requests promptly and issue approved refunds to the original payment method. A bank or payment provider may take additional time to display the refund.
4. Renewals and disputes
We do not make a refund conditional on whether you used a feature. If a renewal is charged in error, contact us as soon as possible. This policy supplements, and does not restrict, any statutory cancellation, refund or withdrawal right that applies to you.
For a billing problem, include your purchase email, payment date and a short description. We will provide a reference in our acknowledgement.